Bringing NHS Shetland Closer Together

Developing Virtual Management and Training with NHS Shetland 

Bringing NHS Shetland Closer Together

Highlights

  • Client: NHS Shetland
  • Situation: A uniquely dispersed Health Board needed support to develop their virtual training, and to re-build a team who were suddenly working remotely
  • Challenge: Helping the team to foster a sense of togetherness in a virtual environment
  • Solution: Our Train the Trainer programme, plus a workshop in Managing Virtual Teams
  • Result: Working with The Virtual Training Team reinvigorated us as a team, working together to rethink and explore how we deliver training across our organization, improving the learner`s experience and the quality of what we deliver and ensuring equity of access to more remote parts of our workforce

Bringing NHS Shetland Closer Together

NHS Shetland is a Health Board spanning the picturesque Shetland Isles, providing health care for a population of roughly 23,000 people spread across the 16 inhabited islands. Before the shift to remote working, the distance between the islands meant that travel was required for many of their collaborations. Ferries are the predominant means of transport, yet each journey can take between 2 and 3 hours to the main town, Lerwick, from the outer Isles. It’s easy to see how this adds up to a huge amount of travel time for our NHS workers, who could otherwise be delivering much needed services. As a result, the team had long considered ways to deliver training so that people didn’t have to travel.


Following the outbreak of the COVID-19 global pandemic, staff members began working in isolation, and the transition to effective remote working became a priority. NHS Shetland wanted to refresh the skills of their trainers, making sure that their training remained meaningful and rigorous in a digital environment. In addition to this, they hoped to get the best out of their virtual communications and ensure that their teams stayed connected, despite being physically apart. 
The priority for the NHS Shetland project was to support them by developing tools for virtual training and management that could be deeply embedded. They needed help in making this new, virtual environment viable and sustainable for the long-term, so that there was no need to go back to the time-consuming island hopping for face-to-face training again. 

the metrics

9.49 NPS score*
25 Participants

challenge

  • Developing a cohesive team of NHS staff, despite the move to remote working during the pandemic.
  • The logistics of co-ordinating a TTT programme that suited staff working on different shift patterns and rotas.
  • Working around the implementation of the COVID-19 vaccine programme.

Solution

  • A ‘Managing Virtual Teams’ workshop, offered at two different times to accommodate as many participants as possible.
  • Our Train the Trainer Programme, specifically upskilling in virtual training design and delivery.

Result

  • Enormous savings of time and money previously spent on long commutes between the islands.
  • Bringing a culture of participation and engagement into their training, which positively impacted the culture and behaviours in other areas of their working environment.
  • Equity and inclusion across teams; virtual training allows everyone to be part of the conversation, no matter what their role, responsibilities, or location.
  • The project received a Net Promotor Score (NPS) of 9.49 overall, and an amazing 10 for the TTT programme.

 

Client's Feedback

"Working with The Virtual Training Team reinvigorated us as a team, working together to rethink and explore how we deliver training across our organization, improving the learner's experience and the quality of what we deliver and ensuring equity of access to more remote parts of our workforce. One of the best learning experiences I have ever had."

-Sally Hall

 

*Our Net Promoter Score (NPS) is calculated based on the feedback from our customers following completion of their training. It specifically addresses how likely they would be to recommend us to their friends and colleagues.

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