This is a case study on how the Virtual Training Team (VTT) designed and delivered a bespoke Virtual Train the Trainer (TTT) Programme for client, Discovery Bank Ltd, SA.
- Client:Discovery Bank Ltd, SA
- Situation:Urgent requirement to move training from face-to-face (F2F) to virtual delivery.
- Challenge:Maintain high standards of training delivery and meet strict time deadlines.
- Solution:A virtual TTT Program for instructional designers and trainers, tailored to their needs.
- Result:Successful transfer to virtual training delivery and we received a recommendation score of 9.81 out of 10.
Picture this: your company prides itself on being ‘the best of the best’ in face-to-face training. Then, the COVID-19 pandemic strikes.
All employees now need to work from home. You’ve got no choice but to switch to virtual training design and delivery. However, maintaining standards is crucial.
Sound familiar? When COVID-19 hit, the world changed. F2F trainers and the organisations they worked for faced unprecedented challenges they needed to overcome with urgency.
Discovery Bank, an international financial services company experienced just this scenario. They needed to upskill their highly qualified, in-house learning and development (L&D) team made up of trainers and instructional designers. Over the years, they’ve worked hard to create a superb F2F training experience. But, with the onset of COVID-19, they had to make the transition to virtual training immediately.
They describe themselves as “very particular” and “tough customers”. Ever the discerning client, they reviewed several virtual training companies before deciding to take up VTT’s offer of a demonstration session. They were quickly convinced that we were the perfect partner for this project. Provided we could meet their strict deadlines…
Pre-pandemic, their F2F training was practical with lots of group work. Maintaining this in the virtual environment was a must. But that wasn’t all. Discovery Bank place a strong emphasis on quality, so they were keen to use virtual training to improve their offering and boost learning transfer.
Key metrics
30 participants
46 hours of delivery
9.81 out of 10 recommendation score
Challenge
- 30 in-house L&D colleagues required upskilling through a virtual TTT Programme.
- Need for agile execution of training in short time frames, due to the COVID-19 pandemic.
- Training included both trainers and instructional designers in the TTT Programme.
Solution
- Full Virtual TTT Programme
- Delivery Masterclass
- Design Masterclass
- Creating Interaction Masterclass
- Platform Masterclass
- Practical Masterclass (2 sessions)
- 14 Masterclasses tailored to the banks needs
Result
- 19 in-house trainers and 11 instructional designers successfully trained for the virtual environment.
- All participants joined a virtual graduation ceremony to celebrate their learning journey.
- Virtual badges and e-certificates were distributed.
- Confidence and knowledge of virtual training and design boosted to required levels.
- Participants immediately reported a positive difference in their virtual training capabilities.
- Feedback on training delivered by participants since completing the TTT Programme has been excellent.
- All 30 participants able to join our global WhatsApp and LinkedIn groups for virtual trainers.
