We give out a lot of information when we speak, way more than we think. Learning how to listen to all this information can give us an advantage in any of our working relationships.
This session has lots of practical elements. Drawing on skills used in relationship therapy to hostage negotiation, we will cover:
“I found that Tom had a very good understanding of human nature, and how the mind works especially in the work environment. Realistic ideas were offered which was very refreshing.”
Phyllida Hallidie - Personal Assistant to ELIXIR Director