Create wonderful and memorable customer journeys.
Drop the baton, and you will lose the race!
One of the top issues customers face when they contact customer service is that their story doesn’t get passed between agents.
This leads to passing your customers from pillar to post and not handing them. This, in turn, makes the interaction feel forced.
This workshop will enable you to be brilliant at baton handling.
This workshop helps you:
“The tone and level it was pitched is very good and the additional information was very useful around strengths and weakness and autonomy.”
Jonathan Ogilvie - Senior Engineer within the Water Group of BuroHappold
Designing training content for both virtual and F2F environments. This case study evidences how skilled design allows for training content to be ...