Challenging conversations

Prepare for and successfully conclude your challenging conversations.


  • A 100-minute learning journey
  • Live and interactive
  • Available on multiple platforms
  • Ideal for 4-12 participants
  • PDF playbook included
  • Evidence-based training for stellar learning outcomes

Challenging conversations are inevitable.

No matter how confident or assertive you are, these conversations can be tricky. Frankly, many people (understandably) want to avoid them altogether!

However, if you want to succeed in work and life, you need to master the challenges contentious conversations bring. This workshop will give you the tools you need to succeed.

It covers how to:

  • Prepare for a conversation and set clear outcomes for all parties
  • Structure the conversation in a way that allows for a balanced discussion
  • Choose dialogue over debate to create ‘safe’ conversations and manage emotional reactions
  • Practice putting this learning into action with feedback in a safe environment

Download Our Workshop List Now

“I found that Tom had a very good understanding of human nature, and how the mind works especially in the work environment. Realistic ideas were offered which was very refreshing.”
Phyllida Hallidie - Personal Assistant to ELIXIR Director

Case Studies


Case study: TTT for a public body

A proactive move by a public body which wanted to keep up to date with changes in the workplace and the requirements of modern workers in relation to ...