Conflict resolution

Learn how to handle, manage and reduce conflict in the workplace.


  • A 100-minute learning journey
  • Live and interactive
  • Available on multiple platforms
  • Ideal for 4-12 participants
  • PDF playbook included
  • Evidence-based training for stellar learning outcomes

Differences of opinion, big or small, will eventually lead to conflict. 

Conflict isn’t necessarily a bad thing, so long as it’s quickly resolved. In fact, it can lead to new opportunities and improved relationships.

This workshop helps you to feel more comfortable in choosing how to approach a conflict situation.

In this workshop you will:

  • Learn Thomas-Kilman’s 5 conflict-handling modes
  • Explore the 5 modes in action and establish the pros and cons of each approach
  • Identify your own default approach to conflict and learn how to flex this depending on the context
  • Apply the tactics to a current or historical conflict of your own

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“The tone and level it was pitched is very good and the additional information was very useful around strengths and weakness and autonomy.”
Jonathan Ogilvie - Senior Engineer within the Water Group of BuroHappold

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