Create a connection

Develop ways to build brilliant relationships with your customers.


  • A 100-minute learning journey
  • Live and interactive
  • Available on multiple platforms
  • Ideal for 4-12 participants
  • PDF playbook included
  • Evidence-based training for stellar learning outcomes

When it comes to winning with our customers, we need to be intentional with creating positive, feel-good experiences for them.

Emotion is the key to ensuring our customers remain loyal. This workshop is perfect for helping to ensure that you connect with your customers as humans.

This workshop helps you to:

  • Recognise the need to adapt your communication style when interacting with customers
  • Learn specific techniques, including listening skills and asking powerful questions
  • Use purposeful chit-chat to establish rapport and build a more meaningful connection with customers
  • Identify ways to be present, demonstrate interest and remain curious throughout your conversations with customers.

Download Our Workshop List Now

“I found that Tom had a very good understanding of human nature, and how the mind works especially in the work environment. Realistic ideas were offered which was very refreshing.”
Phyllida Hallidie - Personal Assistant to ELIXIR Director

Case Studies


Carbon reduction

36 trainers have, to date, been upskilled for delivering virtual workshops. Trainers now report enjoying delivering virtual workshops.