End the interaction on a high

Finish your customer interactions on a high like never before.


  • A 100-minute learning journey
  • Live and interactive
  • Available on multiple platforms
  • Ideal for 4-12 participants
  • PDF playbook included
  • Evidence-based training for stellar learning outcomes

The start and the end of customer interactions are like the bookends, they hold the conversation together.

“People judge their experience entirely on how it was during its peak and how it ends.”

This workshop contains some of the secret sauce that will ensure you provide every customer with a “Winning Exit.”

This workshop helps you to:

  • Discover what every customer will remember about your interaction
  • Learn about the importance of a summary and playback
  • Provide every customer with a lifeline
  • Use the gold dust you find in every interaction to end the conversation on a high

Download Our Workshop List Now

“Great delivery, practical tips and enough time to discuss them and think about how to use them.”
Heidi Burrows - Regulatory Director at AB Vista

Case Studies


Carbon reduction

36 trainers have, to date, been upskilled for delivering virtual workshops. Trainers now report enjoying delivering virtual workshops.