Use empathy to understand your customer's world.
Empathy is crucial in the current climate!
The landscape of customer service has changed dramatically. If your organization is customer-focused, empathy skills aren’t optional. This workshop will equip you with these skills, and enable you to walk in your customer's shoes.
This workshop helps you to:
“I found that Tom had a very good understanding of human nature, and how the mind works especially in the work environment. Realistic ideas were offered which was very refreshing.”
Phyllida Hallidie - Personal Assistant to ELIXIR Director
That’s where VTT comes in. We were asked to consult and collaborate with Life Science Associates and their client to convert the conference’s planned contents into a series of 4-hour online events.Read More