Make it easy

Make life easy for your customers via the conversations you have.


  • A 100-minute learning journey
  • Live and interactive
  • Available on multiple platforms
  • Ideal for 4-12 participants
  • PDF playbook included
  • Evidence-based training for stellar learning outcomes

If you want your customers to stay with you for life, then you need to make every interaction feel easy. What is it that drives customer loyalty in the current customer service landscape? The answer: easy conversations! This workshop will help to reduce the effort that your customers have to make when interacting with you.

You’ll learn how to:

  • Apply the three keys to success when it comes to making every interaction feel “easy”
  • Make use of your vocal dashboard so that customers feel in safe hands with you
  • Use jargon-free language to keep things simple
  • Focus on being a problem identifier and not just a problem solver

Download Our Workshop List Now

“The content was really relevant and tailored to our individual needs. There was a lot of space for interaction and helpful sharing.”
Joana Faustino - CPsychol | Senior Work Psychologist at RSSB

Case Studies


Design for a virtual global vision and values program

Designing a global vision and values roll-out programme for a developing engineering consultancy - for all managers, in order to develop a consistent ...