Handle difficult customer conversations brilliantly.
“Keep a blue head!” or, “Keep calm and follow the process”.
Dealing with challenging customer conversations isn’t easy. Customer Service agents who can remain positive and handle these conversations with grace are more productive than those who can’t.
This workshop will provide you with the tools and techniques to manage yourself and the situation in the right way.
This workshop helps you to:
“Great delivery, practical tips and enough time to discuss them and think about how to use them.”
Heidi Burrows - Regulatory Director at AB Vista