Be a problem identifier, not just a problem solver!
By proactively using your knowledge and expertise to educate and inform your customers it will help to avoid future issues. This workshop coaches participants to dramatically reduce the volume of repeat contacts customers have to make by focusing on a “Do it once and do it right” approach to customer service.
You’ll learn how to:
“The tone and level it was pitched is very good and the additional information was very useful around strengths and weakness and autonomy.”
Jonathan Ogilvie - Senior Engineer within the Water Group of BuroHappold