Next issue avoidance

Get proactive with your customers to avoid future problems.


  • A 100-minute learning journey
  • Live and interactive
  • Available on multiple platforms
  • Ideal for 4-12 participants
  • PDF playbook included
  • Evidence-based training for stellar learning outcomes

Be a problem identifier, not just a problem solver!

By proactively using your knowledge and expertise to educate and inform your customers it will help to avoid future issues. This workshop coaches participants to dramatically reduce the volume of repeat contacts customers have to make by focusing on a “Do it once and do it right” approach to customer service.

You’ll learn how to:

  • Create a “Do it once and do it right” culture
  • Recognise and acknowledge the need to educate and inform customers and solve future issues they might face
  • Be a problem identifier and not just a problem solver
  • Avoid the pitfalls of the “Epidemic of expertise”

Download Our Workshop List Now

“The tone and level it was pitched is very good and the additional information was very useful around strengths and weakness and autonomy.”
Jonathan Ogilvie - Senior Engineer within the Water Group of BuroHappold

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