Develop ways to make your customer interactions both easy and effective.
Make the interaction hard, and your customers will churn.
We live in a world where people are time-poor. So, efficiency and ease are vital parts of any thriving organization.
This workshop will bring to life the 8 Principles of ease and effortlessness customer experience using specific examples that will resonate with both customer and non-customer facing teams.
You’ll learn how to:
“Great level of engagement. The workshops had my full attention for more than 1 hour with no breaks. This is a great achievement!”
Xènia Sitjà - Communications & Community Outreach Officer at ELIXIR
This Multi-national Distribution Group Already Had High-quality Training Materials For The Development Of Their Senior Staff, But These Were Optimized For Face-to-face Sessions.