Make your customers' interactions memorable, exciting and meaningful.
Move from a simple interaction to an experience that your customers will remember.
We live in a review economy. The stories that we create with our customers will be shared online.
This workshop will help your people to adopt a more human approach to customer service and focus on customers before processes and policy.
You’ll learn how to:
“The tone and level it was pitched is very good and the additional information was very useful around strengths and weakness and autonomy.”
Jonathan Ogilvie - Senior Engineer within the Water Group of BuroHappold
Helping a company to recover from a halted internal attempt to move to virtual training. This case study evidences a situation where an international ...