Transactional vs Transformational

Make your customers' interactions memorable, exciting and meaningful.


  • A 100-minute learning journey
  • Live and interactive
  • Available on multiple platforms
  • Ideal for 4-12 participants
  • PDF playbook included
  • Evidence-based training for stellar learning outcomes

Move from a simple interaction to an experience that your customers will remember.

We live in a review economy. The stories that we create with our customers will be shared online.

This workshop will help your people to adopt a more human approach to customer service and focus on customers before processes and policy.

You’ll learn how to:

  • Discover how to move from providing solutions to creating customer experiences
  • Answer the unasked question and provide customers with the occasional surprise
  • Lead the interaction whilst always putting your customer’s needs first
  • Provide memorable experiences that your customers will share

Download Our Workshop List Now

“The tone and level it was pitched is very good and the additional information was very useful around strengths and weakness and autonomy.”
Jonathan Ogilvie - Senior Engineer within the Water Group of BuroHappold

Case Studies


Train the Trainer to Support Transition to Virtual Learning

Helping a company to recover from a halted internal attempt to move to virtual training. This case study evidences a situation where an international ...