The warm welcome

Develop ways to make the start of your customers' journey a 'wow'.


  • A 100-minute learning journey
  • Live and interactive
  • Available on multiple platforms
  • Ideal for 4-12 participants
  • PDF playbook included
  • Evidence-based training for stellar learning outcomes

Getting off to a great start is the key when it comes to customer service.

If you want to ensure that everyone in your business provides that all-important warm welcome; then this workshop will set your people up for success.

You’ll learn how to:

  • Provide a positive first impression for every customer that contacts you
  • Deliver a “magic minute” at the start of every interaction
  • Be more like a dog and make your customers feel good about the conversation with you
  • Recognise the need to maximise your impact with the first 12 words that you use!

Download Our Workshop List Now

“Great level of engagement. The workshops had my full attention for more than 1 hour with no breaks. This is a great achievement!”
Xènia Sitjà - Communications & Community Outreach Officer at ELIXIR

Case Studies


Train the Trainer to Support Transition to Virtual Learning

Helping a company to recover from a halted internal attempt to move to virtual training. This case study evidences a situation where an international ...