Advanced listening skills

Communication is a two-part process and only when we sharpen our listening skills and adopt a receptive mindset can we truly understand the information we receive.

Max 12 participants

100 mins

Impact

On your business

Improve efficiency – so much time and resources are wasted due to interactions not being communicated properly, or simply by people not listening correctly. By ensuring team members are deploying good listening skills, all interactions have a productive and positive outcome
Maximise client satisfaction – by truly listening to the client, and asking questions to understand the root of their meaning, the client leaves interactions feeling that their views are heard and understood
Enhanced working relationships – by ensuring that employees are truly listening and understanding to colleagues and peers, the workplace is transformed in to a more inclusive and respectful environment, where interactions are based on the fundamentals of good communication.

As a result of this workshop participants will

Understand how their listening skills can have a major impact on the success of their interactions with others
Improve listening outcomes by managing their listening filters and using appropriate question types
Understand the challenges of listening and be equipped with the knowledge and tools to overcome these
Have a bank of top communication tips to polish their listening skills and identify actions they can take to develop these further
Be able to approach conversations in a range of contexts and apply their listening skills to these

Learning activities

Workshop

Discussion

Online resources

Action plan

Want to know more?

Listening is crucial in so many interactions in day-to-day life. Whether that’s speaking with a client, colleague or customer, the way that people listen to each other plays a key role in shaping conversation outcomes. We give out a lot of information when we speak – far more than we realise. Learning how to effectively listen to and process this information can give team members an advantage in their working relationships, no matter what their role is. But what is the best way to listen that allows us to gain the most from our interactions with others?

The workshop will dive into the practical skills needed to listen more effectively. Participants will explore the different levels of listening and the different filters that they may consciously or unconsciously apply when listening to others.

They consider the challenges of listening and gain some top tips on how to best overcome them. A large part of listening is often gathering information, so the workshop will focus on questioning skills, helping participants discover how to dig deeper into conversations and understand what their partner is really saying, therefore gaining the most from the interaction.

The workshop will also discuss the importance of adapting listening skills for different situations- for example a personal situation within the workplace vs when speaking to a customer.