Advanced listening skills

Communication is a two-part process and only when we sharpen our listening skills and adopt a receptive mindset can we truly understand the information we receive.

Max 12 participants
100 mins


On your business

  • Improve efficiency — so much time and resources are wasted due to interactions not being communicated properly, or simply by people not listening correctly. By ensuring team members are deploying advanced listening skills all interactions have a productive and positive outcome
  • Maximise client satisfaction — by truly listening to the client, and asking questions to understand the root of their meaning, the client leaves interactions feeling that their views are heard and understood
  • Enhanced working relationships —  by ensuring that employees are truly listening and understanding to colleagues and peers, through advanced listening skills the workplace is transformed in to a more inclusive and respectful environment, where interactions are based on the fundamentals of good communication.

As a result of this workshop participants will

  • Understand the difference between an active listener and an advanced listener.
  • Be able to approach conversations in a range of contexts and apply their advanced listening skills to these.
  • Improve listening outcomes by managing their listening styles and filters to better meet the needs of the speaker, and themselves, in a range of contexts and conversations.
  • Understand the challenges of listening and be equipped with the knowledge and tools to bridge the listening gap and improve their advanced listening skills.

Learning activities

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Online resources

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Action plan

Want to know more?

Listening is crucial in so many interactions in day-to-day life. Whether that’s speaking with a client, colleague or customer, the way that people listen to each other plays a key role in shaping conversation outcomes. This is where having advanced listening skills is crucial. After all, we give out a lot of information when we speak — far more than we realise. Learning how to effectively listen to and process this information can give team members an advantage in their professional relationships, no matter what their role is. But what is the best way to listen that allows us to gain the most from our interactions with others?

This workshop will dive into the practical skills needed to listen more effectively, encouraging participants to transition from active listeners into advanced listeners through the application of various listening styles and filters, better positioning participants to fulfil the needs of both themselves and the speaker during future advanced listening situations.

Who will benefit?

Customer facing team members

who want to be able to enhance their interactions with clients.


who want to improve communication and lay down the principles of good listening throughout their team.

Team members working together

Team members

who want to ensure they are getting the most out of their interactions with clients and colleagues.

Want to learn more?

Want to learn more about our workshop content and success stories? Why not book an appointment with us today and find out more?

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