Challenging conversations
Even confident employees find themselves having challenging conversations that they find difficult to navigate. This workshop provides participants with the know-how to prepare and have these conversations whilst maintaining a relationship.

Impact
On your business
As a result of this workshop participants will
Learning activities
Workshop
Discussion
Online resources
Action plan
Want to know more?
Having a challenging conversation can be overwhelming and time-consuming, but when done well, can deliver growth, development, and drive productivity. However, with many finding the prospect of having these conversations daunting, any potential benefits are all too often cut dead at the source.
The good news is that this workshop will help participants when encountering those tough communications. Participants will discuss the factors that make these conversations difficult for us to have in the first place and discover what the science
tells us about challenging conversations, alongside the benefits that such challenge can yield. In addition to this, participants will learn a model to help steer them towards a positive outcome for all parties. They will explore the psychology behind the emotional reactions they might encounter during a challenging conversation, while receiving tips for establishing and maintaining a healthy dialogue with those around them-be they colleagues, clients, or customers!
Who will benefit?

Managers and team leaders
who are eager to develop their skills around performance related conversations, goal setting, feedback, conflict resolution and other sensitive areas of conversation.

Individuals in customer facing roles
who would like to develop their skills around managing challenging conversations with customers and learn a model to help them prepare for future challenging conversations in advance.

Team members
who are likely to have challenging conversations with mangers/team leaders team around their own development, performance or any other sensitive areas of discussion.
Gave me real clarity on actions that could be taken post the training. Real-world focus rather than exclusively academic or generic.
Opened up new ways of thinking.
Want to learn more?
Want to learn more about our workshop content and success stories? Why not book an appointment with us today and find out more?