Even confident employees find themselves having challenging conversations that they find difficult to navigate. This workshop provides participants with the know-how to prepare and have these conversations whilst maintaining a relationship.
Who will benefit?
Managers and team leaders
who are eager to develop their skills around performance related conversations, goal setting, feedback, conflict resolution and other sensitive areas of conversation.
Individuals in customer facing roles
who would like to develop their skills around managing challenging conversations with customers and learn a model to help them prepare for future challenging conversations in advance.
who are likely to have challenging conversations with mangers/team leaders team around their own development, performance or any other sensitive areas of discussion.
Gave me real clarity on actions that could be taken post the training. Real-world focus rather than exclusively academic or generic.
Opened up new ways of thinking.
Want to learn more?
Want to learn more about our workshop content and success stories? Why not book an appointment with us today and find out more?