Challenging conversations

Even confident employees find themselves having challenging conversations that they find difficult to navigate. This workshop provides participants with the know-how to prepare and have these conversations whilst maintaining a relationship.

Max 12 participants
100 mins


On your business

  • Overall growth throughout the organisation – challenging conversations are often the ones that can lead to the most development. Knowing how to handle these effectively can be the difference between ignoring an issue, or learning and developing from it. 
  • Greater creativity – without feeling threatened and limited by the prospect of challenging conversations, this promotes more diverse and innovative discussions that previously would have gone unsaid. 
  • A healthier, less volatile working environment – being able to respond to and initiate potentially difficult conversations in a respectful manner leads to a calmer working environment and promotes better relationships between colleagues.  

As a result of this workshop participants will

  • Understand the need for challenging conversations and the associated benefits – ultimately promoting a culture of growth, development and opportunity for all parties concerned. 
  • Be able to structure their challenging conversations so that they can establish a positive outcome.   
  • Recognise and understand the range of emotions they may experience and encounter during any future difficult discussions. But also, be able to manage them in order to establish positive outcomes, and ensure the psychological safety, wellbeing and emotional resilience of concerned parties. 

Learning activities

Workshop icon


Discussion icon


Online resources icon

Online resources

Action plan icon

Action plan

Want to know more?

Having a challenging conversation can be overwhelming and time-consuming, but when done well, can deliver growth, development, and drive productivity. However, with many finding the prospect of having these conversations daunting, any potential benefits are all too often cut dead at the source.  
The good news is that this workshop will help participants when encountering those tough communications. Participants will discuss the factors that make these conversations difficult for us to have in the first place and discover what the science  

tells us about challenging conversations, alongside the benefits that such challenge can yield. In addition to this, participants will learn a model to help steer them towards a positive outcome for all parties. They will explore the psychology behind the emotional reactions they might encounter during a challenging conversation, while receiving tips for establishing and maintaining a healthy dialogue with those around them-be they colleagues, clients, or customers! 

Who will benefit?

Manager with a big smile wearing an open shirt and jacket

Managers and team leaders

who are eager to develop their skills around performance related conversations, goal setting, feedback, conflict resolution and other sensitive areas of conversation.

Female business development manager smiles

Individuals in customer facing roles

who would like to develop their skills around managing challenging conversations with customers and learn a model to help them prepare for future challenging conversations in advance.

Team members working together

Team members

who are likely to have challenging conversations with mangers/team leaders team around their own development, performance or any other sensitive areas of discussion.

Gave me real clarity on actions that could be taken post the training. Real-world focus rather than exclusively academic or generic.

Challenging conversations participant

Opened up new ways of thinking.

Challenging conversations participant

Want to learn more?

Want to learn more about our workshop content and success stories? Why not book an appointment with us today and find out more?