Conflict handling

Differences of opinion, big or small, can eventually lead to conflict. This is a natural element of any social or organisational context and isn’t necessarily a bad thing. This workshop will provide participants with the necessary skills to choose how to approach a conflict, prevent a conflict from escalating and practice effective conflict resolution.

Max 12 participants
100 mins


On your business

  • Protect workplace relations – through developing conflict handling skills, participants understand how to prevent disagreements from escalating into a negative situation and protect workplace relationships whilst allowing for healthy dialogue and debate. 
  • Generate new ideas – participants understand the value of welcoming different points of view, allowing for new concepts and innovative approaches to be heard. 
  • Maintain productivity – when conflicts emerge in the workplace, productivity typically declines – by understanding how to tackle the problem through conflict handling, participants can prevent situations from escalating and keep productivity on track.

As a result of this workshop participants will

  • Understand what conflict is and explore some of the different approaches they can take toward situations. 
  • Know how to flex their approach to get the best outcome for everyone. 
  • Recognise trigger points that are unhelpful to them and know how to manage these. 
  • Learn how to bring a conversation back to healthy dialogue through deploying conflict handling techniques. 

Learning activities

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Online resources

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Action plan

Want to know more?

Did you know almost 85% of employees experience conflict at work? Yet conflict can lead to new opportunities and improved relationships. The difficulty lies in how we chose to deal with it, and whether we can resolve conflict quickly when it happens. This is where conflict handling comes in.

Conflict handling is a powerful tool that contributes towards improved well-being and productivity by exploring how to manage interpersonal conflict, balance emotions, and come to an understanding.

This virtual workshop will help participants to understand the roots of conflict and provide them with the necessary skills to feel more comfortable choosing how to approach a difficult situation, prevent conflict from escalating and practice effective conflict handling techniques to form a resolution. 

Who will benefit?

Team members working together

Team members

looking to learn how to resolve and improve working relationships within their team and beyond.

Manager with a big smile wearing an open shirt and jacket


who want to improve conflict handling skills, promote healthy debate and dialogue within their team, and avoid negative conflict situations from arising.

Want to learn more?

Want to learn more about our workshop content and success stories? Why not book an appointment with us today and find out more?

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