Consulting conversations

You don’t have to be a consultant to benefit from being able to consult! This workshop introduces participants to the art and key principles of consulting conversations, so they can achieve better results for themselves, their clients, and their organisation.

Max 12 participants
100 mins


On your business

  • Enhanced client satisfaction — by equipping employees with consulting conversation skills, the organisation can deliver tailored solutions that meet client needs effectively, leading to higher satisfaction levels.
  • Improved communication — fostering a culture of open communication and active listening skills results in clearer communication between colleagues and clients, leading to more productive interactions.
  • Increased business agility — equipping employees to adapt to changing client demands and navigate complex business environments enhances the organisation’s ability to respond to market dynamics.

As a result of this workshop participants will

  • Improve their communication skills leading to clearer client understanding and more productive interactions.
  • Use active listening skills to better understand the needs of their colleagues and clients.
  • Learn how to ask questions that get to the root of the problem, helping them to identify the real issue and find effective solutions.
  • Identify opportunities for consulting conversations in their workplace — whether with team members, colleagues, or clients.

Learning activities

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Online resources

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Action plan

Want to know more?

In today’s fast-paced world, organisations need people who can read between the lines and offer tailored solutions. In this workshop, participants dive into the power of curiosity, asking the right questions, and really, genuinely listening. No frills, just practical strategies for mastering client interactions in intricate scenarios, delivering impactful solutions.

In this ‘Consulting conversations’ workshop, participants learn how to ask skilful questions, enabling them to gain insights and uncover the root of client challenges. By exploring active listening skills, learners will develop the ability to better understand client needs and expectations more deeply. Participants are also guided on formulating hypotheses and employing problem-solving strategies to address client issues through hypothesis testing and exploring.

Who will benefit?

A team of different people looking happy together

Team members

equipping them to better understand client needs and contribute to delivering tailored solutions.

Female experienced manager smiling


strengthening their leadership skills by improving their communication and problem-solving abilities, enabling them to lead their teams, facilitate productive discussions, and drive strategic business growth.

Customer facing roles

improving their ability to build stronger relationships with clients, understand their needs more deeply, and deliver exceptional service.

Want to learn more?

Want to learn more about our workshop content and success stories? Why not book an appointment with us today and find out more?

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