Advanced train the trainer
Dealing with difficult participants
We love participants coming to virtual training with differing personalities and quirks. Sometimes though small quirks can interfere with the group dynamics or success of a learning experience. This is where learning the skills for dealing with difficult participants can be a life saver.
Impact
On your business
As a result of this workshop participants will
Learning activities
Workshop
Discussion
Online resources
Want to know more?
We love participants coming to virtual training with differing personalities and quirks- but dealing with difficult participants can be hard! Sometimes small quirks can interfere with the group dynamics or success of a learning experience. The over-contributor, the under-contributor, the multi-tasker… we’ve dealt with them all! Add in to the mix some nervous learners, camera-shy participants and over-sharers and then the skill of the virtual trainer can be tested to the max! Knowing the skills for dealing with difficult participants can make all the difference.
This masterclass explores how to design and deliver virtual training in such a way that difficult behaviour is less likely to occur, and where participants are engaged, involved and want to learn. We also consider techniques to apply ‘in the moment’ that minimise challenging or unhelpful behaviours, and equip facilitators with the tools for dealing with difficult participants whilst maintaining a positive learning dynamic and psychological safety.
Who will benefit?
Learning designers
responsible for creating workshops that encourage full and robust learner engagement.
Trainers
who want to learn the skills for dealing with difficult participants, and create safe and inclusive ways to nudge them back on track.
L&D leaders
responsible for developing learning environments that cater for all and deliver quality learning transfer.
Want to learn more?
Want to learn more about our workshop content and success stories? Why not book an appointment with us today and find out more?
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