Advanced train the trainer

Advanced

Dealing with difficult participants

We love participants coming to virtual training with differing personalities and quirks.  Sometimes though small quirks can interfere with the group dynamics or success of a learning experience. This is where learning the skills for dealing with difficult participants can be a life saver.

Max 8 participants
120 mins

Impact

On your business

  • Knowing the skills for dealing with difficult participants can help your L&D team to pre-empt and avoid opportunities for participants to become tricky.
  • Confident trainers who know how to successfully navigate challenging situations whilst maintaining learner harmony and learning outcomes.
  • Psychologically safe learning environments where participants can challenge and be stretched in positive ways.

As a result of this workshop participants will

  • Your L&D team will have the skills for dealing with difficult participants, as well as knowing how to design workshops that keep learners involved and engaged.
  • Help learners to feel safe asking tough questions and challenging each other, whilst maintaining a safe place to learn.
  • Build a set of powerful techniques for dealing with difficult participants that firmly but fairly keep them on track.
  • Help participants feel confident and comfortable in virtual learning environments so that they are able to bring their best learning self to the session.

Learning activities

Workshop icon

Workshop

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Discussion

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Online resources

Want to know more?

We love participants coming to virtual training with differing personalities and quirks- but dealing with difficult participants can be hard! Sometimes small quirks can interfere with the group dynamics or success of a learning experience.  The over-contributor, the under-contributor, the multi-tasker… we’ve dealt with them all!  Add in to the mix some nervous learners, camera-shy participants and over-sharers and then the skill of the virtual trainer can be tested to the max! Knowing the skills for dealing with difficult participants can make all the difference.

This masterclass explores how to design and deliver virtual training in such a way that difficult behaviour is less likely to occur, and where participants are engaged, involved and want to learn.  We also consider techniques to apply ‘in the moment’ that minimise challenging or unhelpful behaviours, and equip facilitators with the tools for dealing with difficult participants whilst maintaining a positive learning dynamic and psychological safety.

Who will benefit?

man with glasses working

Learning designers

responsible for creating workshops that encourage full and robust learner engagement.

Corporate trainer smiles in a relaxed way holding glasses

Trainers

who want to learn the skills for dealing with difficult participants, and create safe and inclusive ways to nudge them back on track.

L&D leaders

responsible for developing learning environments that cater for all and deliver quality learning transfer.

Want to learn more?

Want to learn more about our workshop content and success stories? Why not book an appointment with us today and find out more?

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