Conflict Handling

Impact on

Your Organisation

Protect workplace relations – through developing conflict handling skills, participants understand how to prevent disagreements from escalating into a negative situation and protect workplace relationships whilst allowing for healthy dialogue and debate.
Generate new ideas – participants understand the value of welcoming different points of view, allowing for new concepts and innovative approaches to be heard.
Maintain productivity – when conflicts emerge in the workplace, productivity typically declines – by understanding how to tackle the problem through conflict handling, participants can prevent situations from escalating and keep productivity on track.

Workshop Participants

Define conflict and identify its common causes in the workplace
Explain and apply different conflict handling modes
Demonstrate practical conflict resolution techniques
Reflect on personal conflict experiences and create an action plan to improve future outcomes in workplace conflict situations

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More Information

Conflict is a natural part of working life, arising wherever there are different perspectives, priorities or ways of working. In fact, it’s estimated that up to 85% of employees experience some form of conflict every year. When handled well, conflict can lead to better understanding, stronger relationships and improved outcomes. Therefore, the ability to manage it constructively is a critical skill for maintaining peak team performance.

Yet many individuals find conflict uncomfortable and may avoid it or respond reactively. Without a clear approach, disagreements can escalate – this can lead to conflict becoming personal or remaining unresolved, damaging trust and productivity. Individuals may also default to unhelpful patterns, such as avoiding, competing or accommodating, without fully understanding the impact of these choices.

This workshop explores the nature and causes of conflict, helping participants reflect on their own approach and preferences. Participants will be introduced to different conflict handling modes and will learn practical techniques to navigate difficult conversations more effectively, including how to listen well, find common ground and communicate impact clearly. The learning will be applied to real workplace scenarios to build confidence and relevance.

Participants will leave with greater self-awareness and a toolkit of strategies they can use immediately. They will feel more confident approaching difficult situations, managing their emotions in these and guiding conversations towards constructive outcomes, supporting healthier working relationships and more effective collaboration.

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