Introduction to Consultancy

Impact on

Your Organisation

Stronger client relationships – Employees create positive first impressions, build rapport and show genuine interest in clients, supporting more trusting and productive working relationships.
Better understanding of client needs – Curious thinking, focused listening and effective questions help employees gather richer information before forming conclusions or recommending solutions.
More credible consultancy conversations – Employees communicate with greater confidence and adapt their approach to different people, helping clients feel understood and well supported.

Workshop Participants

Develop a curious consultancy mindset that supports open thinking, reduces assumptions and encourages a genuine desire to understand each client’s perspective.
Learn how to create positive first impressions, build rapport and adapt verbal and non-verbal communication to connect with different people.
Recognise different listening filters and use practical techniques to remain present, identify underlying sentiment and understand what clients are communicating.
Apply a range of question types and the funnel approach to explore client needs, test assumptions and gather relevant information before responding.

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More Information

For professionals at the start of their consultancy journey, technical knowledge alone may not be enough. They also need to connect with clients, uncover what matters and approach each conversation without jumping too quickly to assumptions or solutions.

These skills can feel challenging when someone is still developing confidence. Familiar habits may lead them to ask closed questions, focus on their own response or interpret information through a limited listening filter. This can result in missed information and recommendations that do not fully address the client’s needs.

Introduction to Consultancy helps participants develop a curious, open mindset and apply it in client conversations. They explore how to make a strong first impression, build rapport and recognise how their preferred listening filter shapes what they hear.

Participants also practise using different types of questions to deepen a consulting conversation. Through practical activities, they learn to follow the conversation, test emerging ideas and use the funnel approach to build a fuller understanding before offering advice. They leave with clear actions for becoming more focused, thoughtful and effective in future consultancy conversations.

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