Impact on
Your Organisation
- Greater team relations – early conversations to address underperformance prevent small concerns from snowballing and causing friction between managers and their team.
- Increased productivity and efficiency – managers can get their team members back on track and therefore working to a greater level and quality of output.
- Improved retention – keeping team members on track avoids escalation to more formal performance management procedures and improvement plans.
Workshop Participants
- Know how to spot the signs that a team member’s performance might be at risk of going off track.
- Consider the importance of addressing underperformance within their team early and the potential implications of not doing so.
- Learn key principles and tips for instigating and driving an empathetic conversation.
- Reflect on how to pre-empt and manage challenging responses.
Get in touch to book this workshop
More Information
Addressing underperformance is one of the most important responsibilities a manager holds. Teams thrive when expectations are clear, support is timely, and issues are handled early. Research shows that difficult conversations are widely avoided, yet tackling challenges early is essential for keeping both individuals and the wider team on track.
In reality, managers often delay these conversations due to discomfort or fear of damaging relationships. This allows issues to snowball and risks slipping into patterns that are far harder to reverse.
This workshop equips managers with practical tools to spot the early signs of underperformance and choose the right type of conversation to have – whether it’s a simple check-in or a deeper dialogue about patterns or relationships. Participants will explore common causes of underperformance, learn how to approach conversations with curiosity and empathy, and practise techniques for driving a productive two-way dialogue.
By the end, participants will feel more confident initiating timely, constructive conversations and creating action plans that help team members improve. They will leave with a clear framework that supports better outcomes, stronger relationships and a healthier, higher-performing team environment.
Who will benefit?
New Managers
Related Workshops
Challenging Conversations
This workshop provides participants with the know-how to successfully prepare for and engage in challenging conversations, balancing both the need for maintaining positive relationships and securing desired outcomes.
1:1 Meetings
This workshop equips managers with the structure, mindset and practical tools to run meaningful 1:1 meetings that truly support their people and deliver personal and business results.
Conflict Handling
This workshop will provide participants with the necessary skills to approach a conflict appropriately, prevent it from escalating and practice effective conflict resolution.